We collect information you provide directly to us. For example, we collect information when you fill out a form, request to be a Carrier or a Shipper, log into your Convoy account, submit or accept a Shipment request, request customer support, or otherwise communicate with us. This information may include name, company name, email address, phone number, payment information, insurance information, service ratings and reviews, and any other information you choose to provide.
When you use the Services, we collect additional information about Shipment requests and how they are fulfilled, including the following:
Shippers: If you are a Shipper and submit a Shipment request, we collect certain details related to your submission, including the date and time of your request, origin and destination addresses, description of the cargo being transported,rate, and other information about the Shipment.
Carriers: If you are a Carrier, we collect information on your bids on Shipment requests as well as information about your acceptance and fulfillment of any Shipment requests, including vehicle and driver information.
Drivers: If you are a driver transporting cargo on behalf of a Carrier, we may collect information on your travel to fulfill a Shipment request. We also collect information about your location and about files you upload as described below.
Providing Services to our users requires the collection of precise location information. When you download and use our mobile applications, we will ask for permission to access your precise location. If you grant our mobile applications permission to access your location through the permission system used by your mobile operating system, we will collect the precise location of your device. We use this information to track Shipments, and also to understand your typical driving patterns to offer Carriers jobs that are more likely to be relevant to them and their Drivers. We may also derive your approximate location from your IP address or phone number. We may also receive information about your location from third parties, such as the Shippers and Carriers involved in fulfilling any Shipment request.
Our Services may ask you to photograph and upload to the Services certain documents related to the fulfillment of a Shipment request, such as certificates of insurance and other legal documents, bills of lading, and proofs of delivery. You may also be able to upload pictures of cargo that you carry. To do this, our mobile applications will request access to the camera on your device via the permission system used by your mobile operating system.
When you access or use our Services, we automatically collect information about you, including:
Log Information: We collect log information about your use of the Services, including the type of browser or app version you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, device and app identifiers, and mobile network information.
Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.
We may also obtain information from other sources and combine that with information we collect directly. These third parties include, but are not limited to, verification services (for instance, to confirm your insurance or regulatory compliance status), credit bureaus, and publicly available sources.
We use the information we collect in order to provide and improve our Services, including to connect Shippers with Carriers, match Drivers with Shipment requests, facilitate transportation of cargo, process payments, and confirm delivery. We use your phone number to call you and send you SMS messages about potential and current Shipments. We may also use information about you for other purposes, including to:
Depending on how you use our Services, we may share information about you with other users of the Services. For example, if you are a driver, we share your name, vehicle information, precise or approximate location, and certain contact information (including phone number) with Shippers involved in the Shipment request you helped to fulfill. If you are a Shipper, your name or company name and your instructions, address, and contact information will be shared with drivers who will transport your cargo. Certain documents and information that you submit to our Services in connection with a Shipment request, such as feedback, may be shared with other users. If you submit driver ratings and reviews, this information may be shared with other users of our Services.
We may also share information about you with other third parties, such as:
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Convoy takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.