CONVOY – PRIVACY NOTICEEffective Date: April 25, 2021
Convoy, Inc. (“Convoy”) provides an online and mobile platform to connect Shippers with Carriers for the transportation of cargo. Shippers can submit a request for the transportation of cargo (“Shipment”), Carriers can accept such requests and assign Drivers to fulfill them, and Shippers, Carriers, and Drivers (as applicable, “you” or “your”) can track such requests. To provide Services, Convoy collects and processes various categories of data. This Privacy Notice describes how Convoy (“we” or “us”or“our”) collects, uses, and discloses information when you use our websites, mobile applications, and other online products and services (collectively, the “Services”) or when you otherwise interact with us.
We may change this Privacy Notice from time to time. If we make changes, we will notify you by revising the Effective Date at the top of this Privacy Notice, and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification on our mobile app or via email). We encourage you to review this Privacy Notice whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
We collect information you provide directly to us. For example, we collect information when you fill out a form, request to be a Carrier, Shipper, or Partner, log in to your Convoy account, submit or accept a Shipment request, request customer support, or otherwise communicate with us. This information may include name, company name, email address, phone number, address, financial information, video and call recordings, insurance information, service ratings and reviews, and any other information you choose to provide.
When you use the Services, we collect additional information about Shipment requests and how they are fulfilled, including the following:
Shippers: If you are a Shipper and submit a Shipment request, we collect certain details related to your submission, including the date and time of your request, origin and destination addresses, description of the cargo being transported, rate, and other information about the Shipment.
Carriers: If you are a Carrier, we collect information on your bids on Shipment requests as well as information about your lane preference, acceptance, and fulfillment of any Shipment requests, including financial, vehicle, and driver information.
Drivers: If you are a driver transporting cargo on behalf of a Carrier, we may collect information on your travel to fulfill a Shipment request. We also collect information about your location and about documents you upload, as described below.
Partners: If you are a broker, intermediary, or other third party partnering with Convoy (“Partner”), we may collect information on any Shipment request, origin and destination information, customer information, description of the cargo being transported, rate, email addresses, and any other information you choose to provide.
Providing Services to our users requires the collection of precise location information. When you download or use our mobile applications, we may ask for permission to access your precise location. If you grant our mobile applications permission to access your location through the permission system used by your mobile operating system, we will collect the precise location of your mobile device. We use this information to track Shipments, understand your typical driving patterns, and to potentially offer Carriers jobs that are more likely to be relevant to them and their Drivers. You may deny or revoke your permission at any time but doing so may affect your ability to utilize all features of our Services or Incentive Programs, including your eligibility for QuickPay or your ability to recover incidental fees.
We may also derive your approximate location from your IP address or phone number. We may also receive information about your location from third parties, such as the Shippers and Carriers involved in fulfilling any Shipment request, or from sensors installed on trailers owned, leased, or controlled by Convoy.
Our Services may ask you to photograph and upload to the Services certain documents related to the fulfillment of a Shipment request, such as certificates of insurance and other legal documents, bills of lading, and proofs of delivery. You may also be able to upload pictures of cargo that you carry and/or trailers owned, leased, or controlled by Convoy. To do this, our mobile applications will request access to the camera on your mobile device via the permission system used by your mobile operating system. You may deny the requested access but doing so may affect your ability to utilize all features of our Services.
When you access or use our Services, we automatically collect information about you, including:
Log Information: We collect log information about your use of the Services, including the type of browser or mobile app version you use, access times, pages viewed, your IP address, and the page you visited before and after navigating to our Services.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, mobile device and mobile app identifiers, and mobile network information.
Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. You may instruct your browser to block cookies but doing so may limit your ability to utilize all features of our Services. For more information about cookies and web beacons, and how to disable them, please see Section IV “Advertising and Analytics Services” below.
We may also obtain information from other sources and combine that with information we collect from you directly. These third parties include, but are not limited to, Partners, verification services (for instance, to confirm your insurance or regulatory compliance status), credit agencies and bureaus, and publicly available sources.
We use the information we collect in order to provide and improve our Services, including to connect Shippers with Carriers, match Drivers with Shipment requests, facilitate transportation of cargo, process payments, and confirm delivery. We use your phone number to call you and send you SMS messages about potential and current Shipments. We may also use information about you for other purposes, including to:
Convoy takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.
We share information we collect about you, as described in this Privacy Notice or as at the time of collection or sharing, including sharing with other users of our Services and various third-parties as described below. Convoy does not sell personal information, as defined by the California Consumer Privacy Act (“CCPA”).
Depending on how you use our Services, we may share information about you with other users of the Services. For example, if you are a driver, we share your name, vehicle information, precise or approximate location, and certain contact information (including phone number) with Shippers involved in the Shipment request you helped to fulfill. If you are a Shipper or Partner, your name or company name, your instructions, address, and contact information will be shared with drivers who will transport your cargo. Certain documents and information that you submit to our Services in connection with a Shipment request, such as feedback, Shipment, and payment history with Convoy, may be shared with other users. If you submit driver ratings and reviews, this information may be shared with other users of our Services.
We may also share information about you with other third parties, such as:
Depending on the applicable laws and regulations, you may have the following rights regarding your personal data held by Convoy:
Convoy may process requests relating to personal information collected over the preceding 12-month period, as legally required, and we may verify your identity, or an agent’s authorization to act on your behalf, prior to responding to your request. Convoy does not discriminate against you for exercising your data rights. To submit a request, please contact us using the information provided below in Section VI “Contact Us”.
For further information about Convoy’s Privacy Notice or to submit a data subject request, please contact firstname.lastname@example.org or call us toll-free at (206) 204-8336.