Flexport Freight Tech Privacy Notice

Last Updated: February 7, 2024

This Privacy Notice (“Privacy Notice”) explains how Flexport Freight Tech LLC (“FFT”), collectively with its affiliates and subsidiaries including Flexport, Inc. (collectively “Flexport”), collects, uses, discloses, and applies the information collected when you use or access the services provided by FFT including, but not limited to, the provision of an online and mobile software platform (the “Platform”) allowing for various stakeholders to be connected to allow for the transportation of cargo (collectively the “Services”).  Information collected by Flexport may include personal information as defined by global privacy laws and other relevant personally identifiable information relating to you (collectively “Information”). 

By engaging with our Services you are agreeing to this Privacy Notice.  Please read the following carefully to understand how we collect, use, and maintain your Information. In addition, it describes your choices for use, access, and correction of your Information.

Changes to this Notice

We may change this Privacy Notice from time to time. In the event we make changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Notice. If there are significant changes to this Privacy Notice, we will attempt to notify you directly by email or within the Platform prior to changes becoming effective. We encourage you to review our Privacy Notice whenever you use our Services to stay informed of ways you can protect your privacy.

Your Consent

When we collect Information about you we will first obtain your permission to do so, if and as required by applicable law. However, by using the Services you agree that this notice governs our collection, use, and disclosure of your Information in connection with the Services. If you do not agree to be bound by this notice, you will need to stop using the Services.

Information Collected

FFT collects Information about you from various sources and methods. You may choose to submit Information to us, via our website, in connection with the use of the Platform, services or applications software, when you participate in an offer or promotion, or in connection with an actual or potential business relationship with us. We also may obtain Information about you from companies that use our products or services, publicly available information systems, consumer reporting agencies, and commercial information services. Below are the types of Information we may collect, including but not limited to:

Use of Your Information

We may use the Information collected for the limited purpose of providing the Services and related functionality and services, as described in this Privacy Notice and as permitted by applicable laws. These limited purposes include circumstances where it is necessary to provide or fulfill Services requested by or for you or where you have given us your express consent either directly or by engaging in the relevant transaction.

We may use the Information we obtain about you to:

Sharing with Other Users of the Platform

Depending on how you use the Platform, we may share information about you with other users of the Platform.  Users of the Platform include, but may not be limited to:

For example, if you are a driver, we share your name, vehicle information, license information (If applicable), precise or approximate location, and certain contact information (including phone number) with Shippers involved in the Shipment request you helped to fulfill. If you are a Shipper or Broker/Partner, your name or company name, your instructions, address, and contact information will be shared with drivers who will transport your cargo. Certain documents and information that you submit to our Services in connection with a Shipment request, such as feedback, Shipment, and payment history with FFT, may be shared with other users. If you submit driver ratings and reviews, this information may be shared with other users of our Services.

The Information described above (and any additional Information that may need to be shared to facilitate transactions in the Platform) is shared only upon the direct request by you to engage with other parties on the Platform or to participate in any relevant transaction.    

Information We Share or Sell

We do not sell or otherwise disclose Information we collect about you, except as necessary to provide you the Services and/or as described herein or otherwise disclosed to you at the time the data is collected. Information shared with third parties in accordance with this Privacy Notice includes some or all of the Information we collect, as described and listed in this Privacy Notice.  Information may be shared in the following ways and circumstances:

Change of Control

We also reserve the right to transfer Information about you to a successor organization if we transfer the ownership or operation of the Services to another organization or if we merge with another organization. If such a transfer occurs, we will use reasonable efforts to direct the transferee to use Information you have provided to us in a manner consistent with this policy. Following such a sale or transfer, you may contact the entity to which we transferred your Information with any inquiries concerning the processing of that Information.


FFT takes security seriously and has implemented administrative, physical, and technological measures to protect your Information from unauthorized access, loss, misuse, disclosure, alteration and destruction. If you wish to report a security concern or if you have a question around security, please submit your inquiry to privacy@flexport.com

Policy Regarding Children

The Services are directed to individuals at the age of 18 and over. We do not knowingly collect Information from individuals under the age of 18 (“Children”). If we become aware of individuals who have provided us with Information and are under the age of 18, we will take steps to deactivate the account and delete the Information. If you become aware of Information from individuals under the age of 18 which has been provided to FFT, please contact us at privacy@flexport.com

Your Privacy Rights

You have the following rights regarding the Information we maintain about you. We may ask you for additional information to verify your identity in order to process your request. If at any time you wish to exercise your rights, please reach out to privacy@flexport.com or call +1 (888) 351-1536 (Toll Free):

We will not discriminate against you for exercising your rights. However, these rights are not absolute. We may deny requests as permitted by law, such as requests which risk the privacy of others or are unreasonable or repetitive, or requests that would require disproportionate effort or when we are not able to verify your identity.

If you wish to contact us through an authorized agent, we may request evidence that you have provided such agent with power of attorney, or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.

Information Retention

Flexport will retain your Information for the period necessary to fulfill the purposes for which it has been collected or as required or permitted by law (purposes are described in the "Use of Your Information" section above). Flexport will retain Information required to comply with privacy requests, manage active accounts, and to resolve disputes or enforce agreements. We will retain Information we process on behalf of our clients as directed by them. We may also retain copies of your Information for disaster recovery purposes.

California Residents

This Notice applies also to California residents. This Privacy Notice lists the categories of Information that Flexport collects and discloses for a business purpose and which include sensitive personal Information as defined by the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). Flexport does not “sell” or "share" (as defined in the CCPA) Information to third parties or otherwise provide Information to third parties for their direct marketing purposes. To exercise your rights under the California law (outlined in the “Your Privacy Rights” section of this Privacy Notice), please contact us by emailing privacy@flexport.com or calling +1 (888) 351-1536 (Toll Free).  

Please note that we do not honor opt-out preference signals to opt-out of sale or sharing since we do not sell or share your Information.

Contacting Us

For any questions about this Privacy Notice or if you wish to exercise your rights under the access principle to correct, amend, and delete Information, you can address privacy@flexport.com or call +1 (888) 351-1536 (Toll Free), or to our mailing address:

Flexport Freight Tech LLC
Attn: Privacy Team
760 Market St, 8th Floor
San Francisco, CA 94102